Frequently Asked Questions
We use FedEx or UPS as our shipping carrier. Currently, we are not able to ship your orders with your company's personal FedEx or UPS number.
Where do the packages ship from?
We work with many different manufacturers to bring you the best products available. If you do not find something on our website please contact us and we will do our best to find what you need to make your advertising a great success!
Client accepts full responsibility in providing correct and accurate shipping addresses. When shipping to a show-site, convention center, or venue, please be sure to include your booth number to ensure delivery of your goods. When shipping to a hotel, please be sure to include the name of the registered guest. When shipping for Saturday delivery, please be sure your destination allows business delivery and is able to accommodate the weekend request. Client accepts all responsibility once items have shipped our facility.
All international shipments are subject to additional fees such as duties, taxes and customs clearance fees. These fees are the responsibility of the client. In the event that these fees are charged to CoMotion Displays, these fees will be paid on behalf of the client and in turn will be billed to the client. The credit card that was used to place the order will be charged for these additional fees.
Order Processing Time
Orders placed after 12:00pm PST will be processed by 12:00pm PST next Business day.
Normal Turnaround/Production Time
The Normal turnaround time is 7-10 business days, but normally products are shipped within 5 business days starting from the day we receive your approval for the Graphics.
The only sales that need to be collected is if your company is in the same state as where our warehouse ships out of then we need to collect tax.
It is mandatory for buyers to check all spelling and position of graphic and text before approving the proof. It is buyer's responsibility to check all errors from proof. Production starts after the graphic approval. Reprint is available upon buyer’s request. Buyer will be responsible for cost of reprint. CoMotionDisplays.com is NOT responsible for unsatisfactory color results if a proof is NOT properly approved. Art submissions with specific Pantone Color call outs will automatically be converted to CMYK. If your job is color sensitive, please contact us for information and pricing on color matching services. We do NOT guarantee graphic specifications if templates are not used by your designer. CoMotionDisplays.com provides all the templates on our website to make your Graphic Design a little easier. If you did not find a template that you need please contact us at [email protected]
CoMotionDisplays.com is a retail provider of various manufacturer's products. We guarantee the products sold by us, under a series of warranties issued by the original manufacture of each product for manufacturing defects. Under the warranty policies, products believed to be a manufacturing defect will be repaired and/or replaced upon inspection of the reported issue. The customer is responsible for shipping the product to the original manufacturer or CoMotionDisplays.com for inspection. At the discretion of CoMotionDisplays.com, if the reported issue is deemed a manufacturing defect, the product will be repaired and/or replaced and returned to the customer at no cost standard ground shipping. If the product is deemed not to be a manufacturing defect, the customer will be notified, and the product may be repaired and/or replaced at the customer's cost. Shipping chargers will be the customer's responsibility for any items needing expedited shipping. Issues that are not covered under the warranties include but are not limited to:
Please refer to the items listed on our website for more details on warranty duration.
Should you need to return a product due to order Cancellation or for any other reason not covered by our warranty; we reserve the right to carry out a 100% inspection of the product before accepting the return. All Returns of this nature are susceptible to a 25% restocking fee. Unwanted returns will not be accepted 14 days after the shipping date of the original product. CoMotionDisplays.com will not accept the return of a used product, a custom made product or any printed graphics.
Please contact us at:
Email: [email protected]
Damaged or Defective Products
If your product arrives damaged due to manufacturing defects we will fix or replace your product at no cost to you. If your product is damaged or defective, please call 1.866.840.2926 and request a return authorization number. Packages returned to our location or our supplier's warehouses without an authorization number will be refused upon delivery. If your product arrives damaged due to shipping company's mishandling, your shipment is insured by that carrier and we will do our best to expedite the claim and rectify the situation. While we will strive to help our clients in any way possible, we do not necessarily accept any expedited shipping charges incurred in shipping out replacement products or repairs.
Should you need to return a product due to order cancellation or any reason other than a warranty matter, CoMotionDisplays.com reserves the right to carry out a full inspection of the product before accepting the return. All returns of this nature must be noted to a CoMotionDisplays.com Representative within 72 hours after receipt of the product and are subject to a 25% restocking fee/charge. CoMotionDisplays.com will not accept the return of a used or custom made product or graphic. Product should be returned in the manner in which it was received. Order Cancellations must be confirmed and approved by an CoMotionDisplays.com Representative. The cancellation of a production order for which CoMotionDisplays.com has produced or ordered raw materials may result in CoMotionDisplays.com fully charging for materials and labor, or imposing a minimum cancellation fee of up to 50% of the purchase/sale price.
In the event that a product advertised at CoMotionDisplays.com is mistakenly listed at an incorrect price, CoMotionDisplays.com reserves the right to refuse or cancel any orders placed for the product that lists the incorrect price. CoMotionDisplays.com also reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If you credit card has been charged for the purchase and your order is cancelled, we shall issue a credit to your credit card account in the amount of the incorrect price.
What information do we collect?
We collect information when you:
When you order from or register on our site, you may be asked to enter your:
You do not need to register to browse our site.
What do we use your information for?
We use the information collected from you in any of the following ways:
The email address you provide for checkout, will only be used to send out any information and updates about your order.
Note: If at any time you wish to unsubscribe from receiving future emails, please email us at [email protected]
How do we protect your information?
Anytime you are shopping at CoMotionDisplays.com, you can be assured that we offer the use of a secure server with maximum level of security. All of the personal information including email and credit card information will be transmitted via SSL (Secure Socket Layer) Technology and then encrypted into our Payment Gateway providers database only to be accessible by those with special access rights to such system and are required to keep the information confidential. After a transaction, your private information such as Credit Card and financial information will not be stored on our servers.
Do we disclose any information to outside parties?
We do not sell, trade or transfer your personally identifiable information to outside parties. This does not include our trusted third parties who assist us in operating our website, conducting our business or servicing you, so long as those parties agree to keep this information confidential. We also may release your information, if appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property or safety.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
CoMotion Exhibits Events Inc.
700 Third Line, Suite #107
Oakville, Ontario L6L 4B1
Email: [email protected]